Orders and Payment

  1. Payment Methods
  2. Dispatch Time and Courier Service
  3. Problems with Delivery
  4. Return of Goods
  5. Order Cancellation

 

Payment Methods

We accept all major debit and credit cards which are processed through our secure server during checkout. We can also accept orders over the telephone and payment can be made via  card or personal cheque.

For telephone orders please contact : 0800 567 7812 (UK) or +441509 413236 from outside the UK.

Please note cheque payment must clear before we dispatch your order.

 

Dispatch Time and Courier Service

We try to process orders within two working days, and all orders are posted via Royal Mail First Class. We will contact you via email once your items have been dispatched, and delivery usually takes 1-2 working days. For delivery information regarding all other countries, please see our delivery information page.

 

Problems with Delivery

We pride ourselves on maintaining the highest standard of customer service and a reliable, speedy delivery. However if you have any issues with missing parcels or damaged goods, please do not hesitate to contact us on 0800 567 7812 or via our contact us page.

You can also reply to the sales email we sent to you after you made your purchase.

 

Return of Goods

If you are not 100% satisfied with the items you have purchased from us, you have a 28 day approval period. If you decide to return your items within this period, please contact us and we will assist you in returning the goods.

For more information on our returns policy, please click here.

 

Order Cancellation

If you have made a purchase by accident, or for whatever reason no longer wish to continue with your purchases made on our store, please contact us via telephone (0800 567 7812) or via our contact us page.

Please note that orders can not be cancelled once your purchases have been processed and dispatched. However you may return the items once they are received in your care, providing they remain unused and in saleable condition. For more information about our returns process please click here.

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